Refund policy
MOVA Return and Refund Policy
Last updated: October 30, 2026
At MOVA, every piece is curated in small batches and chosen with care. We want you to love what you ordered. If something isn't right, this policy explains exactly how returns, exchanges, and refunds work.
1. Return Window
You have 30 days from the date your order is delivered to request a return. To be eligible, your return request must be started within that 30-day window. Items returned after 30 days from delivery cannot be accepted.
2. Eligibility Requirements
To qualify for a refund, items must be:
- Unworn, unwashed, and unaltered
- Free of stains, odors (including perfume and smoke), pet hair, and makeup marks
- Returned with all original tags attached
- Returned in their original packaging where possible
Items that arrive back used, damaged, or missing tags will not be refunded and can be shipped back to you at your expense.
3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Items marked Final Sale
- Gift cards
4. How to Start a Return
- Email support@movacloset.com within 30 days of delivery with your order number and the item(s) you wish to return.
- We will reply with the return address and instructions within 1–2 business days.
- Pack your item securely and ship it back to us. We recommend using a trackable shipping service, as MOVA is not responsible for return packages lost in transit.
- Return shipping costs are the customer's responsibility, unless the return is due to our error (see Section 7).
5. Inspection and Refund Approval
Once your return arrives, we inspect it within 3–5 business days. You will receive an email confirming whether your refund is approved. If approved, your refund is issued automatically to your original payment method within 5–10 business days, depending on your bank or card issuer. The original shipping charge is non-refundable.
6. Exchanges
We do not process direct exchanges. If you would like a different size or color, please return the original item for a refund following the steps above and place a new order for the item you want. This is the fastest way to secure your piece, as our small-batch styles sell out quickly.
7. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us at support@movacloset.com within 7 days of delivery and include a photo of the item. We will make it right with a replacement or a full refund, including shipping — your choice — and we will cover the return shipping for the incorrect or damaged item.
8. Pre-Order Items
Pieces priced at $100 and above are pre-order items, prepared and shipped especially for you. Once your pre-order is delivered, it is covered by this same policy: you have 30 days from delivery to request a return under the eligibility requirements above.
9. Late or Missing Refunds
If your refund was approved and you have not received it after 10 business days, first check with your bank or credit card company, as processing times vary. If you have done that and still have not received your refund, contact us at support@movacloset.com and we will investigate right away.
10. Contact Us
Questions about returns or refunds:
MOVA — www.movacloset.com
Email: support@movacloset.com
That is the full policy — 30 days, exactly as you asked, and it matches the Fit Promise already in all 30 product descriptions, so your store tells one consistent story everywhere.